Why won't Social Fixer keep my preferences?

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For support, please join the Social Fixer User Support Facebook group.

For up to date information, go to the Social Fixer FB page or the
Social Fixer website.


Some users may have the Wizard pop up every time they load Facebook, or posts that are marked as read/muted keep coming back, or Options that they set not "stick". This indicates that SFX is not able to store its preferences, so every time it starts up it thinks it's the first time!

I am working on understanding all the factors that could lead to this problem. Because there are so many different browsers, configurations, options, and other extensions that people may use, it's impossible to solve it for everyone. But if none of the items below addresses the problem for you, please post to the User Issues forum and give any more information you might have!

Potential Causes of this problem:

  • If you clear cookies and site data in Chrome or Safari, this may clear all the preferences stored by Social Fixer. Unfortunately, there is no way in Chrome/Safari to clear cookies without clearing Social Fixer data, so it's recommended that you not do so.
  • Using Private Browsing Mode (or your browser's equivalent). These modes are not supported by Social Fixer, because usually the browser prevents extensions from storing data in this mode.
  • Look at the URL when it seems like Social Fixer is not working. Does it say apps.facebook.com? If so, then Facebook navigation has bitten you - if you navigate back to www.facebook.com things should work. Unfortunately Chrome/Safari store preferences PER HOST, so all your prefs are lost when you navigate to apps.facebook.com.
  • Your localStorage could full or not allowing SFX to write to it for some other reason. One possible reason is if you are blocking cookies to Facebook.com, your browser may also be preventing it from using localStorage. Try to remove the blocking of cookies.
  • Your localStorage file may have become corrupt. This can be caused by the AdBlock extension in some cases, or Chrome/Safari itself may cause the file to become correupt. To resolve this:
    1. Shut down your browser
    2. Find your localStorage file. It may be in one of these locations:
      • Chrome:
        • C:\Users\_USERNAME_\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_jpokckkkemafoamcfkmglelammlpgcog_0.localstorage
        • C:\Users\_USERNAME_\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ifmhoabcaeehkljcfclfiieohkohdgbb_0.localstorage
        • C:\Documents and Settings\_USERNAME_\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_jpokckkkemafoamcfkmglelammlpgcog_0.localstorage
        • C:\Documents and Settings\_USERNAME_\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ifmhoabcaeehkljcfclfiieohkohdgbb_0.localstorage
        • ~/.config/google-chrome/Default/Local Storage/chrome-extension_jpokckkkemafoamcfkmglelammlpgcog_0.localstorage
        • ~/.config/google-chrome/Default/Local Storage/chrome-extension_ifmhoabcaeehkljcfclfiieohkohdgbb_0.localstorage
      • Mac/Safari:
        • Macintosh HD > Users > [Username] > Library > Safari > LocalStorage > www.facebook.com_0.localstorage
    3. Delete the file
    4. Restart your browser
  • You may have an over-enthusiastic temp file cleaner that thinks these ".localstorage" files are junk and removes them. Apps like CCleaner could be to blame. If you are running anything like this, be sure to set it up appropriately so it doesn't remove these files.
  • Finally, be sure that you are using the Chrome/Safari Extension, not the Greasemonkey script.


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